Service America: Business Strategies for the New Economy - Boost Your Success in US E-commerce & Global Trade
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Description
Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity
Reviews
- Verified Buyer
Tired of all of those "smile and be friendly" customer service approaches? As a leader this book was instrumental in getting me started in knowing what to do within my division to improve customer service.
